Job Description

Enhanced Scheduler

The Enhanced Scheduler is responsible for registering and scheduling patients at Intermountain Healthcare facilities system-wide ensuring that processes and procedures exceed customer expectations. This position enhances the patient experience with one telephone call to schedule and register for services. The Enhanced Scheduler reviews insurance benefit information, estimated costs, and payment options with the patient. Also obtains or reviews all necessary demographic, clinical, procedural, and prep information with the patient or representative. This position also enhances the Provider experience by offering a single point of contact for the referring offices. The Enhanced Scheduler acts as a liaison between the physician office and facility departments across multiple service lines within the enterprise.

Schedule - Monday - Friday 8:00am -4:30pm

Job Essentials

• Accountable to verify accuracy of EMPI link. Identifies and reports possible Compromised Records or Identity Theft.
• Interacts with customer to gather and verify needed registration and scheduling information.
• Accurately inputs patient demographic, insurance, and essential scheduling and admission information into the appropriate database so that billing, reporting, and analysis by facility, corporate, state, and federal agencies can be performed. Comprehends and provides explanation of legal documents in accordance to regulatory requirements.
• Holds financial discussion with patient or representative which includes insurance benefits, cost estimation, financial obligation, and identifying financial assistance needs.
• Articulates billing process information and maintains the stats determined reasonable for position. Interacts between physicians, physician's office staff, and ancillary departments as needed in the interest of the patient to obtain orders and diagnosis for patients.
• Provides customers with information concerning examination content and pre-examination instructions including preps and timetables providing way-finding as needed.
• Coordinates appointments for patients between multiple locations in the system.
• Documents discussions with patients by entering detailed notes in the software, and ensures accurate record keeping for any follow up needed.
• Satisfies all Intermountain requirements regarding procedural, operational, and compliance training and updates.
• Greets patient/clients in person and on the phone while upholding Intermountain mission, vision, and values, responding with empathy and positive interpersonal skills.
• Maintains expected productivity, quality, and department standards. Tactfully handles difficult situations with unhappy customers applying Healing Commitment principles to achieve positive service recovery.
• May lead, mentor, and/or train new employees.

Minimum Qualifications

• Demonstrated excellent communication and interpersonal skills
• Experience managing multiple tasks or priorities.
• Demonstrated working knowledge of word processing, spreadsheet, email, and calendaring programs.
• Demonstrated typing proficiency.
• Demonstrated ability to work effectively in time sensitive situations.
• Demonstrated independent and critical decision making skills.

Preferred Qualifications

• Bilingual - Spanish speaking
• Knowledge of medical terminology
• Versed in CPT/ICD codes
• Two years of experience working with patient access or two years of experience in and extensive knowledge in the health insurance industry (Commercial Insurances, Medicare, and Medicaid); health claims billing or Third Party contracts.

Physical Requirements

• Interact with others requiring the employee to communicate information.
• Operate computers and other office equipment requiring the ability to move fingers and hands.
• See and read computer monitors and documents.

Location: Intermountain Health Primary Childrens Hospital

Work City: Salt Lake City

Work State: Utah

Scheduled Weekly Hours: 40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$20.35 - $30.97

We care about your well-being mind, body, and spirit which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

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