Job Description

Case Manager In Training

New Day Personal Care Services is seeking a Case Manager in Training to support the coordination and delivery of quality in-home care services. This entry-level position is designed for individuals interested in developing the skills and experience necessary to become a successful Case Manager.

The Case Manager in Training will work closely with experienced team members while learning client coordination, caregiver management, scheduling, documentation, service monitoring, and agency procedures. This position requires strong communication, organization, professionalism, and the ability to respond effectively to changing client and staffing needs.

Essential Duties & Responsibilities

• Assist with coordinating services for clients within an assigned service area.
• Communicate with clients, responsible representatives, caregivers, and internal staff regarding services and scheduling.
• Assist with caregiver staffing, scheduling, call-outs, and coverage needs.
• Maintain accurate and timely client and caregiver documentation.
• Monitor caregiver attendance, service delivery, and required documentation.
• Assist with addressing client and caregiver concerns and escalating issues when appropriate.
• Conduct client and caregiver follow-up as assigned.
• Assist with maintaining compliance with agency policies, procedures, and applicable program requirements.
• Participate in staff meetings, training, coaching, and professional development.
• Learn and utilize agency software, electronic documentation, and communication systems.
• Travel throughout the assigned service area as necessary.
• Participate in a rotating on-call schedule to assist with after-hours client and staffing needs.
• Perform additional duties as assigned.

Minimum Qualifications

• High school diploma or equivalent required.
• Previous experience in caregiving, healthcare, human services, customer service, or an administrative environment preferred.
• Previous case management experience is not required.
• Strong verbal and written communication skills.
• Strong organizational and time-management skills.
• Ability to prioritize multiple responsibilities and meet deadlines.
• Basic computer proficiency and ability to learn electronic documentation systems.
• Ability to maintain professionalism and confidentiality.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and collaboratively as part of a team.
• Must be dependable and able to participate in the on-call rotation.
• Valid driver's license and reliable transportation required.

Preferred Qualifications

• Previous experience as a Direct Support Worker (DSW), caregiver, CNA, or in a related direct-care position.
• Experience working with elderly individuals or individuals with disabilities.
• Experience communicating with clients, families, or healthcare professionals.
• Interest in developing leadership, case management, and supervisory skills.

Schedule & Work Requirements

This is a full-time position with regular weekday business hours. Case Managers in Training are also required to participate in the department's rotating on-call schedule, which may include evenings, weekends, and holidays as assigned.

The position may require local travel to client homes and other locations throughout the assigned service area.

What We're Looking For

The ideal candidate is compassionate but accountable, organized, dependable, comfortable communicating with different personalities, and able to remain professional when solving problems. We are looking for someone who is ready to learn, accept feedback, take initiative, and grow into greater responsibility within the organization. New Day Personal Care Services provides training and development to help successful candidates build the knowledge and skills necessary to advance in case management.

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